General Terms and Conditions

General Terms and Conditions

The following GTC contains legal information concerning your rights according to the laws about distance marketing contracts and electronic business operations.

1. Legal Scope
2. Product and Service Descriptions
3. Orders and Contracts
4. Prices and Shipping
5. Delivery and Product Availability
6. Payment
7. Title Retention and Terms of Use
8. Warranties
9. Liability
10. Contract Archiving
11. Data Policy
12. Legal Domicile, Applicable Law and Contract Language
13. Cancellation / Premature Expiration of the Cancellation Right

1. Legal Scope
1.1. For all business relations between Veronica-Alexandra Josch, ALEXANDRA FOOTAGE, Schützenweg 3, 36199 Rotenburg (subsequently “seller”) and the customer, the following terms and conditions apply in their valid version when an order is placed.
1.2. The website’s services and products, especially those in the category “SHOP”, are aimed at customers of legal age.
1.3. Concerning questions, reclamations and other problems please contact us via mail under verwaltung@alexandrafootage.com.
1.4. A customer in the context of the GTC is every natural person that performs a legal transaction without furthering its own entrepreneurial agenda by doing so.
1.5. Individual conditions proposed by the customer do not apply unless specifically agreed to by the seller.

2. Product and Service Descriptions
2.1. The product presentation in the online shop does not represent a legally binding offer but merely a request to place an order. Offer descriptions on the seller’s website do not entail any kind of warranty.
2.2. All purchased products are available on demand via download if not otherwise specified. Errors and omissions expected.

3. Orders and Contracts
3.1. The customer may tentatively choose products from the seller’s range and place them in his or her shopping cart. Consequently the customer is able to proceed to checkout via the shopping cart.
3.2. In the following step the customer agrees to being informed about the GTC, cancellation policy and the waiver of withdrawal for digital goods.
3.3. By pressing the “Proceed” button the customer is presented with a summary of his order and may make his final bid to buy all the products in his shopping cart.
3.4. The customer will now be directed to Paypal where he may login and finalize the purchase.
3.5. In the final step, the customer will be redirected to ALEXANDRA FOOTAGE where he receives an overview of his purchase and the download links of his ordered products.
3.6. The customer will receive an email that contains this as well.
3.7. For ordering custom videos the following steps apply:
– The seller reacts to a customer’s request in 72 hours.
– An individual product is created in a previously agreed upon time frame, for a mutually chosen payment, based on the projected effort of the production.
– The product is delivered via download link.
– The purchasing transaction is handled individually.

4. Prices and Shipping
4.1. All prices on the seller’s website are to be understood as final, without the legal sales tax for customers from Germany, due to the small business operator regulation. For customer’s from other countries the prices are to be understood as final as well, but including the legal salex tax.
4.2. Since the products are digital only, there are no shipping costs.

5. Delivery and Product Availability
5.1. All products offered in the “Shop” section of the website are instantly available for download after purchase.
5.2. Download links are given to the customer as part of a final summary of his or her order and via email.

6. Payment
6.1. Purchases may only be made via Paypal at this point in time.
6.2. In terms of the payment process the CTF of Paypal applies.

7. Title Retention and Terms of Use
7.1. A purchased clip does not become property of the customer.
7.2. A purchased clip may only be used in a private context.
7.3. The rights of use are not transferable. Giving copies of the product to third parties is forbidden.
7.4. Creating copies of the product in general or uploading it to the internet is forbidden.
7.5. The seller will offer individually created clips in the shop if not otherwise specified in communication with the customer who ordered its creation.

8. Warranties
8.1. The warranty is dependent on legal regulations.
8.2. A warranty only applies to certain products if specifically mentioned by the seller. Customers will be informed about possible warranty terms at the beginning of the ordering process.

9. Liability
9.1. For the seller to assume liability the following terms apply in conjunction with the given legal regulations.
9.2. The seller has full liability if the cause of damage is based on directed intent or gross negligence.
9.3. The seller is liable for slight negligence of essential duties whose violation jeopardize achieving the contract objective or of duties whose compliance is essential to orderly execute the contract and in who the customer generally trusts in. In this case the seller is only liable for the forseeable, contractually typical damage. The seller is not liable for the slight negligence of other duties not mentioned in these terms.
9.4. The limitations of liability mentioned here do not apply to damage to life, body and health, to a deficiency occuring after a warranty was given and to deficiences that were fradulently kept secret. The terms of liability according to the product liability act rermain untouched.
9.5. As far as the liability of the seller is precluded or limited this also applies to employees, representatives and agents.

10. Contract Archiving
10.1. The seller sends the customer an order confirmation to his Paypal email address containing all the details of his purchase. The order confirmation includes a copy of the GTC, cancellation policy and imprint.
10.2. The GTC, cancellation policy as well as the imprint are accessible via the website at any time.

11. Data Policy
11.1. The seller processes personal data earmarked and according to the law.
11.2. Data necessary for the ordering process (like names, email addresses, payment information) are used by the seller to comply with and process the contract. This data is kept secret and won’t be shared with third parties who aren’t part of the ordering, shipping and payment process.
11.3. The customer is eligible to have insight into his personal data stored by the seller, free of charge. Additionally, he is eligible to correct wrong entries and block or delete them, as far as there’s no legal obligation to keep them stored.
11.4. Additional information about the sort, scope, place and purpose of the personal data storage by the seller can be found in the privacy policy.

12. Legal Domicile, Applicable Law and Contract Language
12.1. Legal domicile and place of delivery is the seller’s residence if the customer is salesman, corporate body under public law or possesses legal public special assets.
12.2. The contract language is German.

13. Cancellation / Premature Expiration of the Cancellation Right
13.1. The premature expiration of the cancellation right takes place under two conditions: The seller starts enacting the contract before the cancellation period ends and provides the customer with a download link for his purchased product. The customer agreed to this, being fully aware that he lost his cancellation right in the process.

Updated Juli 2018