FAQ

What you might want to ask.


How can I purchase a video?

You can purchase videos via PayPal.

Where can I see details about the video duration or the file size?

Please take a look at the description below the video summary.

Where is the video I purchased and how can I watch it?

After finishing the PayPal transaction, you will be redirected to ALEXANDRA FOOTAGE, where you can review your order details. This site also contains a DOWNLOAD button for each video you purchased. Additionally, you'll receive an email which also contains your download links (please check your spam!).
The video format is .mp4.

PROBLEM: Why can't I download your videos on my iOS device?

I'm sorry about that – it's Apple's fault, not mine!

If your display only shows a black screen with a play button and nothing else happens,
then I recommend to:
- Watch the video on another device
OR
- Use a helpful app like "Files". It's free!

And this is how it works:
1. Download "Files" app (from Appstore)
2. Copy the video link from your browser
3. Paste it to the "Downloads" section of the "Files" app
4. The download starts, you can find your file in the "Files" section